Hospital Introduction

Saitama Medical University International Medical Center strives to enhance multilingual communication and a patient-friendly hospital environment for our international patients, including people on business trips, overseas students, sightseers, visitors for medical stays, and people residing in Japan. We aim to provide safe and reliable, world-class specialized medical services. In addition, we are dedicated to establishing a system that respects cultural and religious differences.

Our website is available in over 100 languages with the Google Translate.
The hospital floor guide is written in Japanese, English, Chinese, and Korean.
Some medical questionnaires and consent forms are also available in English and Chinese.

We offer 24/7 language support services, free of charge, for patients and family members with limited Japanese proficiency. Interpreting services through mobile devices are available at each reception desk. Interpreting services are also available using the hospital’s iPhones, which our doctors and nurses use. Please feel free to ask us if you need interpreting services. Our remote medical interpreting services are available in over 20 languages.

MELON

Click here for details

Mediphone

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We strongly recommend that you use a qualified medical interpreter for your consultations. A non-professional interpreter is more likely to make errors due to a lack of medical knowledge and medical terminology. We suggest to use a designated medical interpreting services for your consultations even though you are accompanied by an interpreter arranged by yourself or someone who understands your language and Japanese.

We have been successfully accredited several third-party certificates.

We have been accredited by the JCI since 2015.
More details: https://www.jointcommissioninternational.org/

• All clinical departments, except for the emergency center, require a referral letter and appointment for new patients. Please ask your primary doctor for a referral letter written in Japanese or English, and make an appointment through our appointment center at 042-984-0476. The call center hours are 8:30am to 5pm, Monday to Saturday.
• You will be asked to submit your Japanese health insurance card and identification card, such as a residence card or passport, at your first visit to the reception desk.
• If you do not have a Japanese health insurance card, you will need to pay for 160% of your medical expenses. The cost could be expensive. Therefore, we will need to make a copy of your credit card information.

※　NOTE
We do not accept any form of oversea travel insurance. You will need to pay the whole medical expenses in cash or credit card first and then make a claim with your oversea travel insurance company by yourself.

For international patients residing abroad and seeking treatment in Japan without a Japanese health insurance card: in principle, our medical services are offered only through medical travel assistance companies and guarantors in order to provide smooth and safe medical services. Please contact the following medical travel assistance companies and guarantors first. We do not directly accept and make an appointment for the international patients visiting in Japan for medical stays. Please note that we may not accept your request even though you seek a treatment in the hospital through medical travel assistance companies and guarantors.

Saitama Medical University International Medical Center
Department of International Patient Support
Mail：dips12@saitama-med.ac.jp

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